| 1. | Who is EverDrive? |  |
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| EverDrive is your number one source for quality used auto parts, headquartered in Richmond, Virginia. Everdrive sources, inspects and delivers quality,
dependable used auto parts for all years, makes and models (1980 or newer). Our nationwide network ensures our customers will get the best parts on time, every time. |
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| 2. | What is an Everdrive Guaranteed used part? | |
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| An Everdrive Guaranteed Used Part is an OEM factory part from a vehicle that has been recycled. It is cleaned, tested and guaranteed by EverDrive's three-year unlimited replacement warranty. Note: Used parts are not re-conditioned or re-manufactured. |
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| 3. | What is included with the price shown? | |
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| Included in the price of your guaranteed used part is EverDrive's exclusive 3-year warranty. For 3 years from the date of purchase. EverDrive will either repair, replace or provide a full refund of the purchase price of an EverDrive part (at our discretion) for the original purchaser. There is NO EXTRA CHARGE for EverDrive's industry leading 3-year warranty. |
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| 4. | How long before the part arrives? | |
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| In most cases, parts are delivered to the ordering location, including a customer's home address, within 4-5 business days. |
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| 5. | Where will the part be delivered? | |
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| Parts are delivered directly to the customer's home address. |
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| 6. | What is the warranty on EverDrive Guaranteed Used Parts? | |
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| EverDrive backs every part we offer with a THREE year Unlimited Mileage Parts Replacement Warranty. Please refer to our Warranty page for more information |
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| 7. | What if the customer orders the wrong part? | |
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| Customers can exchange the part for the correct part with payment of return freight and any difference in the cost of the item. Please Call EverDrive at 866-448-3904 prior to ordering with any questions or for a confirmation. |
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| 8. | How do I cancel an EverDrive order? | |
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| Please Call EverDrive toll-free at 1-866-448-3904 to cancel an order. You can also contact us by E-mail at customerservice@everdrive.com, by LivePerson Chat facility or by using the Contact Us Form. |
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| 9. | How do I contact EverDrive? | |
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| We have a sales and service center that is available to answer any questions. Contact EverDrive by Phone toll-free 1-866-448-3904, by E-mail at customerservice@everdrive.com, by LivePerson Chat facility or by using the Contact Us Form. |
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| 10. | Are there parts you do not sell? | |
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| There are some parts that can't be sold or shipped simply because of regulations. Certain parts are not sold because we do not believe they provide good value for our customers. Air bags (containing explosives) and catalytic converters are examples of parts that can't be shipped. We don't sell parts that are subject to wear or deteriorate with age. For example, we do not sell used batteries or brakes. |
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| 11. | What parts do you carry? | |
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| EverDrive uses a large, nationwide network of recyclers to source for the best part for the customer based on cost, geography and condition of the part. We are able to provide the customer with a selection of over 1,000,000 parts from all years, makes and models. |
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| 12. | What if my search doesn't find any parts? | |
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| Although most of our parts are listed in the catalog, there are a few that are not. If the part is not listed in your search, it does not mean that the part is not available. Please call toll free 866-448-3904 to speak directly with a Customer Service Representative who can assist with your order. |
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| 13. | What types of payments do you accept? | |
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| We accept all major credit cards. However, we do not accept cash or personal checks. |
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