| 1. | Who is EverDrive? |  |
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| Headquartered near Richmond, Virginia, EverDrive is the leading nationwide supplier of guaranteed used auto parts. With over one million genuine used OEM parts available, covering nearly every make and model since 1980, EverDrive has the part you need for your next vehicle repair. EverDrive guaranteed used auto parts can be purchased on the web at www.everdrive.com or at thousands of retail stores nationwide, including all locations of O’Reilly Auto Parts, AutoZone, Pep Boys, Checker Auto Parts, Schuck’s Auto Supply, Kragen Auto Parts, and Murray’s Discount Auto Stores, as well as select NAPA Auto Parts locations. We ship your parts directly where you need them to be – your home, your repair shop, or just about anywhere else.
Established in 2003, EverDrive's mission is to be the leader in the growth and development of the used auto parts marketplace. Our standards of quality and customer service lead the industry. Together with low and clearly stated online prices and a 3-year unlimited mileage part warranty, EverDrive provides consumers with confidence in their used auto parts shopping experience. EverDrive is proud to be a Better Business Bureau Accredited business as a result of our commitment to respectfully serving our customers. |
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| 2. | What is an Everdrive Guaranteed used part? | |
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| An EverDrive Guaranteed Used Auto Part is a certified OEM part from a vehicle that has been recycled. Our parts are cleaned, inspected, and tested prior to shipping. All EverDrive parts are backed by our three-year unlimited mileage warranty and where applicable, a one-year labor warranty. |
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| 3. | Does buying a used auto part help the environment? | |
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| Yes it does! The automobile is the most recycled consumer product in the world today. In fact, 95 percent of retired automobiles are processed for recycling each year. The recycling of these vehicles saves an estimated 85 million barrels of oil that would have been used in the manufacturing of new or replacement parts. In addition to conserving natural resources, automotive recycling plays an important role in reducing air and water pollution, as well as solid waste generation that requires landfill space. EverDrive is proud of its role in the automotive recycling industry and its contributions to a greener environment. By purchasing an EverDrive used auto part, you also play a key role in helping the environment. |
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| 4. | What parts do you carry? | |
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| With over 1 million used parts in our catalog, EverDrive has parts to fit nearly all makes and models from 1980 to today. Our most popular parts are engines, transmissions, headlights, taillights, door mirrors, factory wheels (rims), factory radios, cylinder heads, throttle bodies, transfer cases, AC compressors, heat/AC controllers, heater cores, engine computers (ECU), chassis computers, steering columns, instrument clusters/speedometers, grilles...and the list goes on and on! Click here to search our extensive online catalog. |
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| 5. | Are there parts you do not sell? | |
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| Even with over 1 million used parts in our catalog, there are some used parts we currently do not sell, either because of federal or state regulations or because they do not provide good value for our customers. For example, it is unlawful to ship catalytic converters, and used brake pads do not provide a good value for our customers. Click here for a listing of parts we do not sell. |
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| 6. | What if my search doesn't find the parts I need? | |
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| In addition to our online catalog, EverDrive offers a Special Order Desk for non-cataloged part requests. If the part you need is not listed on our site, it doesn’t mean the part isn’t available. Please call one of EverDrive’s Customer Care Representatives toll free at 1-866-448-3904 to discuss your needs. |
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| 7. | What is included with the price shown online? | |
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| The price posted online includes the cost of the part, standard shipping within the continental U.S., and EverDrive’s three-year unlimited mileage part warranty and one-year labor warranty as applicable. Also included in the price is unlimited access to EverDrive’s Customer Care Team before, during, and after your purchase. Please note that additional charges may apply for special requests, such as color matching, and for shipments made to non-standard delivery locations or shipments made outside the continental U.S. Please speak to an EverDrive Customer Care Representative for details. |
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| 8. | What is the warranty on EverDrive Guaranteed Used Parts? | |
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| EverDrive supports your choice to purchase one of our guaranteed used auto parts by including a three (3) year unlimited mileage part warranty for no additional charge. A one (1) year labor warranty is also provided for no additional charge when your part is installed by an ASE-certified mechanic in accordance with EverDrive’s warranty validation guidelines. Please refer to our Warranty page for complete details |
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| 9. | Where will my part be delivered? | |
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| EverDrive can ship your part to your home, your repair shop, or to just about any other location you need it delivered to. We are unable to deliver our parts to post office boxes however. |
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| 10. | How long before the part arrives? | |
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| All EverDrive parts include free standard delivery within the continental U.S. within 7 business days according to our Standard Delivery Table. This allows for 2 business days of order processing and up to 5 days for shipping. For faster service, EverDrive offers Accelerated Delivery within 4 business days and Express Delivery within 3 business days for an additional charge (see our Upgraded Delivery Table). |
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| 11. | How do I place an order? | |
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| EverDrive is proud to be one of the few used auto parts companies offering clearly stated pricing and the ability to purchase your used auto parts online. You may place your order 7 days a week, 24 hours a day via our website at www.everdrive.com. You may also make your purchase over the phone with one of our Customer Care Representatives by calling us toll-free at 1-866-448-3904. Hours of operation for our call center are posted at the bottom of this page. We look forward to serving you. |
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| 12. | What types of payments do you accept? | |
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| For online purchases we accept all major credit cards, PayPal, and Google Checkout. For purchases made through our call center, we accept all major credit cards and certified checks or money orders. |
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| 13. | What is your return policy? | |
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| EverDrive is pleased to offer our customers the quality and value provided by our guaranteed used auto parts, and we want you to be satisfied with your purchase. If for some reason you are not satisfied, EverDrive offers our customers the following return policy:
You may return a part for refund or exchange within thirty (30) days from delivery date, provided that the part has not been installed and is returned in the same condition as provided to you.
To initiate a return or exchange, please contact an EverDrive Customer Care Representative at 1-866-448-3904 to obtain a return authorization. EverDrive will then arrange for return shipping of your part. Returns not authorized or arranged by EverDrive will not be accepted or refunded.
Upon installation of your part within 30 days of delivery, any requests for a return or exchange are subject to EverDrive’s warranty policy and must be processed through our Warranty Department by calling 1-866-714-7897.
Once your returned part is received and inspected by EverDrive (usually within 2 business days of receipt), we will process your refund to the original method of payment. Please note that once EverDrive has processed your refund, it may take an additional 2-4 days for your credit card company to post the refund to your account.
To cover the costs of shipping and handling, a restocking fee of 20% of the original sales price, not to exceed $300, is applicable on cancelled orders and on returned or exchanged product. This fee will be waived when the cancellation, return or exchange is due to EverDrive’s error, such as providing an incorrect part (not matching the part ordered) or a defective part. Additional charges may apply on returns or exchanges shipped from non-standard delivery locations or from outside the continental U.S. |
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| 14. | How do I cancel an order? | |
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| Please call EverDrive Customer Care at 1-866-448-3904 to cancel an order. A restocking fee to cover shipping and/or handling may apply (see question #13). |
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| 15. | How do I contact EverDrive? | |
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| EverDrive’s Customer Care Team is available to assist you before, during, and after your purchase. Our call center hours of operation are posted at the bottom of this page. Contact EverDrive by phone toll-free at 1-866-448-3904, by e-mail at customerservice@everdrive.com, or by using the Contact Us form on our website. We look forward to serving you. |
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