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| Last Updated on January 15, 2010 |
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EverDrive’s mission is to be the leader in the growth and development of the used auto parts marketplace.
Being a leader in our industry means providing you with straightforward information about doing business with EverDrive. If you have any questions after reading the terms and conditions below, please contact one of our Customer Care Representatives so we may address your concerns. Thank you for choosing EverDrive… we look forward to serving you.
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EverDrive Terms of Use
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By using the EverDrive.com website, you represent and warrant that you are 13 years of age or older. Upon making a purchase with EverDrive, you agree to EverDrive’s Terms and Conditions of Purchase, as stated below.
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Shipping & Delivery
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Our Free Shipping offer applies to standard delivery within the continental U.S. within 7 business days according to our Standard Delivery Table. Additional charges apply for shipments made to non-standard delivery locations, to shipments made outside the continental U.S., or for Accelerated and Express delivery requests. Contact an EverDrive Customer Care Representative for more information about non-standard delivery.
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Return Policy
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EverDrive is pleased to offer our customers the quality and value provided by our guaranteed used auto parts, and we want you to be satisfied with your purchase. If for some reason you are not satisfied, EverDrive offers our customers the following return policy:
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You may return a part for refund or exchange within thirty (30) days from delivery date, provided that the part has not been installed and is returned in the same condition as provided to you.
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To initiate a return or exchange, please contact an EverDrive Customer Care Representative at 1-866-448-3904 to obtain a return authorization. EverDrive will then arrange for return shipping of your part. Returns not authorized or arranged by EverDrive will not be accepted or refunded.
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Upon installation of your part within 30 days of delivery, any requests for a return or exchange are subject to EverDrive’s warranty policy and must be processed through our Warranty Department by calling 1-866-714-7897.
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Once your returned part is received and inspected by EverDrive (usually within 2 business days of receipt), we will process your refund to the original method of payment. Please note that once EverDrive has processed your refund, it may take an additional 2-4 days for your credit card company to post the refund to your account.
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To cover the costs of return shipping and handling, a restocking fee of 20% of the original sales price, not to exceed $300, is applicable on returned or exchanged product. This fee will be waived when the return or exchange is due to EverDrive providing an incorrect part (not matching the part ordered) or a defective part. Additional charges may apply on returns or exchanges shipped from non-standard delivery locations or from outside the continental U.S.
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Warranty Policy
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EverDrive supports your choice to purchase one of our guaranteed used auto parts by including a three (3) year unlimited mileage limited part warranty and one (1) year limited labor warranty, as applicable, for no additional charge. Listed below are some of the key points from our warranty guidelines.Click here to view our complete warranty document.
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LIMITED PART WARRANTY: Subject to the limitations contained in the EverDrive Warranty document, EverDrive, LLC (EverDrive) expressly warrants to the original purchaser for three (3) years from the date of original purchase against the failure of the part as specifically described on the packing slip accompanying such part due to defects in EverDrive’s materials or workmanship (a defective part). ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED, TO THE EXTENT ALLOWED BY LAW, AND TO THE TIME PERIOD COVERED BY THIS WRITTEN WARRANTY.
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Warranty validation procedures are required for engines, transmissions, axle assemblies, and transfer cases, as indicated on the EverDrive Warranty document. Failure to properly validate your warranty will render the warranty invalid.
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LIMITED LABOR WARRANTY: If the warranted part is originally installed by an ASE-certified facility, and the warranty is properly validated at the time of installation, EverDrive will provide a One (1) Year Limited Labor Warranty from the date of original purchase, subject to the terms, exclusions, general and specific limitations of our Three (3) Year Limited Part Warranty. Labor reimbursement will be in accordance with the original installation hourly rate and labor hours incurred, not to exceed the rate of $55.00 per hour and not to exceed the applicable hours schedule for the work performed as published in the Mitchell Repair Manual or AllData labor specifications.
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Incidental or consequential damages including, but not limited to, damage to or the cost of related parts, loss of income, travel expenses, loss of transportation, towing fees, rental vehicles or diagnostics are not covered by this warranty.
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Parts installed in vehicles used for fleet or commercial purposes, in vehicles that are raced or used off-road, or in vehicles with modifications, including but not limited to the installation of parts not originally intended for the vehicle by its manufacturer, are not covered by this warranty.
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This warranty does not cover damage or failure arising directly or indirectly from improper installation (not in accordance with the original equipment manufacturer’s specifications) or related vehicle problems, misuse, maintenance, neglect, abuse, overheating, vandalism, abnormal operation, environmental conditions, accident or any damage which was apparent and not reported at the time of delivery.
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The above represents a portion of our warranty guidelines. For complete warranty details please click here.
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This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
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